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{Policies/FAQ}..
General Info..
Yondale Designs is located on
the Darling Downs in the south-eastern corner of Queensland,
Australia.
We do all stamping and silverwork on–site here at Yondale Designs. We are very proud of the work
that we accomplish here, and our designs that we offer.
We welcome queries on our products by email or telephone,
and are happy to work to deadlines - within reason. Please include a contact telephone with any
email queries. Sometimes it is quicker if we can call
you to finalise an order or just to answer your query.
Stamping Process..
Yondale Designs (Bronte) individually and personally
hand-stamps each pendant, letter by letter. No two items
will be alike due to this process. Letters may not be
aligned perfectly like an engraved article, but this effect
adds to the personalisation and quirkiness of hand-stamped
jewellery. Note: when ordering a stamped item, the onus is
on the Purchaser to provide the correct spelling of the names to be
stamped. If an item is misspelled due to purchaser error,
the purchaser will be liable for a replacement design at
full price, or a price at the discretion of Yondale Designs.
If you have a font preference for your
order, please let us know. Sometimes your chosen font may not be possible due to
space constraints on the design, but please trust our judgment in this instance if we suggest an alternative
font.
Due to the stamping process, only one side of the pendant
can be stamped as slight scuffing occurs underneath the
pendant.
Refunds..
Due to the personalisation of these products, items cannot
be returned or exchanged. No refunds or exchanges are given
if you decide to change your mind or are not happy with the
end product upon receipt or viewing of same - once an item
is stamped, it cannot be 'reused'. However, if a word is
misspelled by us when stamping, we will redo the order.
If you are after perfection with perfect alignment with
stamping, see a Jeweller and look into purchasing an
engraved item. It stands to reason that as it is our
work on display for everyone to see, we will not send a
pendant out to you if we are not happy with it ourselves.
Materials..
Sterling Silver: All tags, discs, pendants,
fittings, and necklaces are made with 92.5% Sterling Silver.
Gold-filled
(when available): Our gold-filled range of pendants
is either 14ct or 18ct gold, layered over jeweller’s brass.
Please note that this range of jewellery is a lovely item
for the price, but in our opinion it is still a ‘plated’
product. We do not recommend ‘every day’ wear for this range
of jewellery, and are not liable for any general wear or
lack of durability of gold-fill jewellery over the lifetime
of the product.
Gold-plated: Our LARGE openwork family trees
are gold-plated. PLEASE NOTE: if you have a
Nickel Allergy, this pendant contains traces of the product
due to its manufacturing process. The LARGE openwork
family tree is the ONLY product we stock with this
component.
Note: We do not offer,
nor have any interest in, silver plated charms, swarovski
crystals or trinkets (other than the odd freshwater pearl or
gemstone) with our stamped pendants.
Designs..
The designs shown on our website are not limited to what you
see - any combination is possible. Think outside the square,
you are welcome to discuss possibilities or any ideas.
Stamping is included in our product price.
'Layered' pendants remain quite popular. Please note
with this layout and with any little trinkets hanging over
the top of your pendant, surface scratching will eventually
occur over time on the disc(s) underneath. Family
Trees/Family Circle designs are classified as ‘Layered
Pendants’.
We love working with quotes, and love words. INSPIRE US.
The lettering on stamped pendants is usually darkened (oxidised),
however plain stamped pendants look pretty classy 'as is'.
Again, this is personal preference. Lettering is not
darkened on any gold-filled designs.
Jump rings will be soldered on sterling silver pendants
where possible. We do not solder any pieces that incorporate
gold-filled components.
Photographs on this website clearly display the layout of
the designs. Comments/notes when added to the description of
the photo, are the expressed opinions and thoughts of
Yondale Designs, and should not be solely relied on when
making your choice when purchasing any products herein.
Sizing of
pendants .. As a rough guideline for Australia customers,
22mm = 10c piece / 25mm = 20c piece / 32mm = 50c piece.
Chains..
Chains are not included in our pricing. We have a large
range of chains available for purchase to accompany our
pendants. We can also make up leather necklaces to size and
can offer a large range of colours. Our range can be found
on the Chains page.
Care of Jewellery..
A Polishing Pack may be purchased with your Yondale Designs order
which includes a Polishing Cloth and Polishing Pad for
$15.00.
Extra Polishing Packs can be purchased from Yondale Designs
at any time for $15.00, plus postage of $5.00.
Silver will tarnish over time, there is no escaping this
fact. Humidity, chemicals in the air, the acidity of a
person's skin, perfume, etc will all tarnish silver. To keep
your product tarnish free, keep it in an airtight plastic
bag when not being worn. Please use the Polishing Pad (the
little white square) included with your order to remove all
tarnish, and then follow up with the polishing cloth. Please
do not use any silver dip to clean your jewellery.
Some people will turn silver jewellery 'black' or make it
tarnish very quickly. This is out of our control, and
is through no fault or part of Yondale Designs, ie. we
will not give a refund if this occurs.
Cleaning of your Jewellery
We are happy to clean your Yondale Designs pendant for you
at any time. Please contact us prior to sending it back so
we know that it is being returned for this purpose. Please
return the design to us to..
Yondale Designs
35 Harris Road
PAMPAS QLD. 4352
securely in a
padded envelope, with tracking. When your parcel
is received, we will check your jewellery for any wear, and
advise you of same prior to cleaning Cleaning fee
starts at $20, plus return postage.
Gift Wrapping..
We now offer
gift wrapping of our products (+ $10), and are more than
happy to post directly to the recipient of your gift.
Postage/Shipping..
All items are sent by parcel post with Australia Post -
$20.00
Express Post is available - $25.00
To track your order, see
www.auspost.com.au/track.
We will advise you once your order leaves Yondale Designs.
Please note, once an item is lodged for delivery, it is in the care and control of Australia
Post, and Yondale Designs is not liable for any lost parcels, subsequent late delivery of orders,
nor the subsequent replacement of same.
If your order is
late, please regularly check the tracking details on
Australia Post, and make enquiries with your own Post Office
initially before contacting Yondale Designs.
Payment..
All orders must be pre-paid prior to commencement. Payment
for orders can be made by direct deposit..
Bank: Commonwealth
BSB: 064 427
Account No: 100 40 339
Account Name: R and B Harris Family Trust
Use surname as deposit reference.
Pricing..
All pricing of products in this website are in Australian
Dollars (AUD), exclude GST and are noted as a guideline
only. The price of silver continues to fluctuate. We reserve
the right to alter/increase our pricing accordingly without
advertised notice herein.
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